We offer several Managed IT packages with pricing based on the number of devices and the level of support you need. Our flat-rate monthly pricing makes budgeting predictable—no surprise bills or hidden fees. Beyond our core packages, we offer additional services including cybersecurity solutions, VoIP system support, Microsoft 365 subscriptions, business continuity and disaster recovery, IT documentation and advanced security monitoring. The best way to determine your exact cost is through a discovery call.

Managed IT Services provide proactive support that prevents problems before they happen, while break/fix only responds after something breaks. With Goodwin PC Services, you get 24/7 monitoring of your entire infrastructure to identify and address vulnerabilities before they disrupt operations—meaning less downtime, higher productivity, and fewer emergency situations. Our fixed monthly fee model also makes budgeting easy and predictable, unlike break/fix services where costs spike unexpectedly during crises.

No, we do not require long-term contracts. We believe in earning your business every single month through excellent service, not locking you into lengthy commitments. We also offer a 100% satisfaction guarantee. If you're not completely satisfied with our services, you can cancel anytime. When you work with Goodwin PC Services, you stay because you want to—not because you have to.

Cybersecurity starts with your employees—they're often your biggest vulnerability. That's why we've developed our End User Security Awareness Training program to teach your team to spot the most common schemes hackers use. Our comprehensive training includes interactive modules, newsletters, posters, videos, games, and activities. We provide tailored phishing simulations and detailed reports on each user's security awareness progress. Beyond training, we proactively monitor your systems 24/7 to detect threats before they cause damage.

Our onboarding process is designed to transition you to Goodwin PC Services with minimal disruption. We begin with a Kick-Off Meeting to clearly communicate what we'll be doing, when, and why. Standard onboarding includes assessing and documenting your entire IT infrastructure, implementing our monitoring and management tools, and establishing support protocols. Common initial projects may also include equipment disposal, MFA implementation, and server room organization.

Working with a local IT team like Goodwin PC Services means fast, personalized support without the geek-speak. We serve businesses across the Mid-South from Memphis to Muscle Shoals, AL, and while many services are handled remotely, we can come onsite quickly when needed. Local support means we understand the unique challenges of businesses in our region, we're available for face-to-face meetings, and we're invested in our community's success. You're not just a ticket number to us.