Goodwin PC Services' Managed IT Services provide comprehensive technology support tailored to your business goals, industry, and budget. Our services include 24/7 proactive monitoring, help desk support, cybersecurity protection, network management, software updates, and system maintenance—all for a fixed monthly fee with no unexpected charges.

Unlike reactive break/fix services, we identify and resolve issues before they disrupt your operations, maximizing uptime and productivity. With 24/7 availability including holidays and after-hours, you'll have expert support whenever you need it. We handle everything from day-to-day technical issues to strategic IT planning, so your team can focus on growing your business while we keep your technology running smoothly.

We offer several Managed IT packages with pricing based on the number of devices and the level of support you need. Our flat-rate monthly pricing makes budgeting predictable—no surprise bills or hidden fees.

Beyond our core packages, we offer additional services including cybersecurity solutions, VoIP system support, Microsoft 365 subscriptions, business continuity and disaster recovery, IT documentation and advanced security monitoring. The best way to determine your exact cost is through a discovery call where we assess your needs and recommend the right package and add-ons for your business.

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Managed IT Services provide proactive support that prevents problems before they happen, while break/fix only responds after something breaks. With Goodwin PC Services, you get 24/7 monitoring of your entire infrastructure to identify and address vulnerabilities before they disrupt operations—meaning less downtime, higher productivity, and fewer emergency situations.

Our fixed monthly fee model also makes budgeting easy and predictable, unlike break/fix services where costs spike unexpectedly during crises. You'll work with the same dedicated team who learns your systems inside and out, rather than different technicians each time. We help small to medium businesses in Memphis, TN, DeSoto County, MS and beyond stay ahead of technology challenges, ensuring networks and systems are secure, fast, and always running so you can focus on growing your business.

We answer our calls live and respond to emergencies within 15 minutes during business hours. Our goal is to address your issue immediately and minimize any disruption to your operations.

For critical issues affecting multiple users or business-critical systems, we prioritize response accordingly to get you back up and running as quickly as possible. With our proactive monitoring, we often detect and resolve issues before you even notice them, preventing problems rather than just reacting to them.

Yes, we always have an on-call support engineer available 24/7/365—including nights, weekends, and holidays. Technology doesn't take breaks, and neither do we.

Whether you experience an emergency at 2 AM or need support during a holiday weekend, our team is ready to help. This round-the-clock availability ensures your business stays operational no matter when issues arise, giving you peace of mind that expert support is always just a phone call away.

Cybersecurity starts with your employees—they're often your biggest vulnerability. The vast majority of successful cyberattacks enter networks by tricking office workers or slipping past them unnoticed. That's why we've developed our End User Security Awareness Training program to teach your team to spot the most common schemes hackers use.

Our comprehensive Cybersecurity Awareness Training includes interactive modules, newsletters, posters, videos, games, and activities that make security engaging and memorable. We provide tailored phishing templates and simulated documents (Excel, Word, PDF, PowerPoint) to show users how to detect real spear phishing campaigns. You'll receive detailed reports on each user's security awareness progress.

Beyond training, we proactively monitor your systems 24/7 to detect threats before they cause damage. By fortifying your human defenses and implementing technical safeguards, we protect you on all fronts.

Our onboarding process is designed to transition you from your current IT approach to Goodwin PC Services with minimal disruption to your operations. We begin with a Kick-Off Meeting to clearly communicate what we'll be doing, when, and why—ensuring everyone is on the same page before we start.

The onboarding process typically includes several key projects tailored to your needs:

Standard Onboarding: We assess and document your entire IT infrastructure, implement our monitoring and management tools, and establish support protocols. This ensures we cover all relevant technology areas we'll be managing going forward.

Common Initial Projects may include:

• Equipment disposal (properly removing and destroying old hardware with data security)
• Server room UPS replacement and configuration
• Windows desktop replacements
• Multi-factor authentication implementation for email accounts
• Server room organization

We handle the technical heavy lifting efficiently while keeping you informed every step of the way. Our goal is a smooth transition that improves your IT operations from day one.

Yes, absolutely! We offer co-managed IT support that works alongside your existing in-house IT staff. This partnership approach allows your IT person to focus on strategic projects and day-to-day operations while we provide additional expertise, 24/7 monitoring, after-hours support, and specialized skills they may not have.

Co-managed IT is ideal for businesses that have an IT person who's stretched too thin, needs backup during vacations or sick days, or requires specialized knowledge in areas like cybersecurity or cloud infrastructure. We become an extension of your team, providing the resources and support your in-house IT needs to be more effective. Together, we ensure your technology runs smoothly without overburdening your internal staff.

Working with a local IT team like Goodwin PC Services means you get fast, personalized support without the geek-speak. We serve businesses across the Mid-South from Memphis to Muscle Shoals, AL, and while many of our support offerings can be handled remotely, we take pride in being able to come onsite quickly when needed.

Local support means we understand the unique challenges of businesses in our region, we're available for face-to-face meetings, and we're invested in our community's success. You're not just a ticket number to us—we build lasting relationships with our clients. When you call, you'll speak with someone who knows your business, your systems, and your team. Plus, if an issue requires hands-on attention, we can be there fast, not days later.

Yes, we use contracts to outline services and expectations clearly. However, we keep things simple and transparent—no long-term lock-ins or hidden terms. Our focus is on earning your trust through results. If you’re not satisfied, we’ll work to make it right.