An IT department without the IT department.
Goodwin PC provides managed IT services for small to medium businesses across Memphis, DeSoto County, and the Mid-South, keeping your network secure, fast, and always running.
Sound familiar?
Your technology keeps breaking down
Unexpected outages and slow systems cost you time and money every week.
You don't have a dedicated IT person
Nobody's watching your network or handling problems proactively.
You worry about security and downtime
One breach or outage could seriously disrupt, or shut down, your business.
Everything your team needs, handled.
You shouldn't have to think about IT to get work done. We keep the background quiet so your people can stay focused.
Unlimited helpdesk
Your team calls or emails us whenever something breaks, and we handle it. No tickets bounced back and forth, no metered hours.
24/7 monitoring
We watch servers, networks and workstations around the clock, so most problems get caught before anyone notices them.
On-site & remote coverage
Remote when it's fast, on-site when it matters. We're close enough across the Mid-South to be at your door the same day.
Vendor management
Internet provider, phone company, software vendors - we chase them so you don't have to sit on hold.
We answer when you call.
Most businesses we meet have an IT arrangement that works right up until the moment it doesn't. The person who 'knows computers' is on vacation, or a contractor takes three days to return a call while an office sits idle.
Managed IT is the other option: a standing relationship with a team that already knows your environment. We've been doing this for more than 30 years, and we've built it around one idea - you should never have to wonder whether anyone is coming.
Schedule a Discovery CallGetting you onboarded.
Discovery call
We learn how your team works today and what keeps breaking.
Documentation
We map every device, account and subscription you have.
Stabilize
We fix the urgent items first and set up monitoring everywhere.
Partner
Ongoing support, planning, and a quarterly review of what's next.
What you get
- Less downtime, more productivity
- Predictable IT costs every month
- Peace of mind that your systems are secure
- A dedicated team that knows your business inside and out
- Expert support without the cost of a full-time IT hire
Trusted across the Mid-South
Not only has Goodwin PC been super responsive to problems, but their team is also very proactive about monitoring PC performance and recommending changes that might be needed. Both the responsiveness and the proactiveness are not things we had been exposed to previously.
Since hiring Goodwin PC, the performance of hardware and software has greatly increased. They keep me informed and have provided documentation and access to our critical systems information, which is something other providers have explicitly gone out of their way to not provide.
Common questions
What does managed IT support cover?
Everything from 24/7 monitoring and help desk support to cybersecurity, network management, software updates, and strategic planning, all for a flat monthly fee. Unlike break/fix, we prevent problems before they happen.
What is your response time?
We answer calls live and respond to emergencies within 15 minutes during business hours. We also have an on-call engineer available 24/7/365, including nights, weekends, and holidays.
Can you work alongside our existing IT person?
Absolutely. Our co-managed IT support works alongside in-house staff, providing extra expertise, after-hours coverage, and specialized skills so your team isn't stretched thin.
Do you require long-term contracts?
We use contracts to outline services and expectations clearly. Our focus is always on earning your trust through results, and if you're not satisfied, we'll work to make it right.
Ready to talk?
Tell us what's slowing your team down and we'll show you exactly how we'd handle it.