When most people think of IT support, they picture major outages or urgent fixes. The truth is, most IT tickets are everyday requests - small but critical tasks that keep your business secure and your team productive.
At Goodwin PC Services, these “routine” requests are anything but minor. Handled correctly, they reduce downtime, strengthen security, and help employees stay focused without frustration.
Here are the three top requests we receive every week, and how we make them easier and safer for our customers.
1. Approving the Apps You Need, Safely
Modern security tools often block unknown or unapproved applications by default. While this protects your network, it can be frustrating when a legitimate business app gets caught in the middle.
When you work with us:
We make sure your systems stay secure. That means you can’t just download anything, and that’s intentional. It’s how we keep your business safe.
How we help:
- Verify the application is safe for your environment
- Whitelist the app for the right users and devices
- Prevent risky or unnecessary software from slipping through
2. Fast, Secure Access with Better Credential Management
Access requests and password resets are among the most frequent—and most sensitive—tickets we handle.
When you work with us:
We don’t just reset passwords. We also provide a password manager so your team can store, share, and update credentials securely and easily.
How we help:
- Restore access quickly and follow role-based controls
- Remove access promptly when roles change
- Deploy a password manager for better security and convenience
3. Workstations Ready for Productivity from Day One
When a new hire joins, a device is replaced, or someone changes roles, having a workstation set up correctly is essential for a smooth start.
How we help:
- Configure devices consistently and securely
- Install required software and updates
- Apply security policies before the user logs in
Why These Requests Matter
These three requests may seem routine, but together they form the backbone of a secure, reliable IT environment.
Our job isn’t just to fix issues. It’s to:
- Remove friction from daily work
- Reduce security risks before they become incidents
- Give your team confidence that IT is handled
Ready to Make Everyday IT Easier and Safer?
If your team regularly runs into access issues, setup delays, or app approval headaches, it’s time to take a closer look at how your IT is managed.
Start with our free report: 21 Critical IT Questions to Ask Your IT Provider.
It's a quick way to uncover hidden risks, avoid costly mistakes, and choose the right IT partner.
Download it here!
