General FAQs
Find answers to our most commonly asked questions below.
What does Managed IT support cover?
Goodwin PC Services' Managed IT Services provide comprehensive technology support tailored to your business goals, industry, and budget. Our services include 24/7 proactive monitoring, help desk support, cybersecurity protection, network management, software updates, and system maintenance—all for a fixed monthly fee with no unexpected charges. Unlike reactive break/fix services, we identify and resolve issues before they disrupt your operations, maximizing uptime and productivity. With 24/7 availability including holidays and after-hours, you'll have expert support whenever you need it.
What is your response time?
We respond to all support calls and emails within 15 minutes during business hours. Our goal is to address your issue immediately and minimize any disruption to your operations. For critical issues affecting multiple users or business-critical systems, we prioritize response accordingly. With our proactive monitoring, we often detect and resolve issues before you even notice them.
Do you have after-hours on-call support?
Yes, we always have an on-call support engineer available 24/7/365—including nights, weekends, and holidays. Technology doesn't take breaks, and neither do we. Whether you experience an emergency at 2 AM or need support during a holiday weekend, our team is ready to help.
Can you work alongside our existing in-house IT person?
Yes, absolutely! We offer co-managed IT support that works alongside your existing in-house IT staff. This allows your IT person to focus on strategic projects while we provide 24/7 monitoring, after-hours support, and specialized expertise. Co-managed IT is ideal for businesses whose IT person is stretched too thin or needs backup and specialized knowledge. We become an extension of your team.
How much do managed IT services cost?
We offer several Managed IT packages with pricing based on the number of devices and the level of support you need. Our flat-rate monthly pricing makes budgeting predictable—no surprise bills or hidden fees. Beyond our core packages, we offer additional services including cybersecurity solutions, VoIP system support, Microsoft 365 subscriptions, business continuity and disaster recovery, IT documentation and advanced security monitoring. The best way to determine your exact cost is through a discovery call.
What are the benefits of managed IT services vs. break/fix?
Managed IT Services provide proactive support that prevents problems before they happen, while break/fix only responds after something breaks. With Goodwin PC Services, you get 24/7 monitoring of your entire infrastructure to identify and address vulnerabilities before they disrupt operations—meaning less downtime, higher productivity, and fewer emergency situations. Our fixed monthly fee model also makes budgeting easy and predictable, unlike break/fix services where costs spike unexpectedly during crises.
Do you require long-term contracts?
No, we do not require long-term contracts. We believe in earning your business every single month through excellent service, not locking you into lengthy commitments. We also offer a 100% satisfaction guarantee. If you're not completely satisfied with our services, you can cancel anytime. When you work with Goodwin PC Services, you stay because you want to—not because you have to.
How do you ensure cybersecurity?
Cybersecurity starts with your employees—they're often your biggest vulnerability. That's why we've developed our End User Security Awareness Training program to teach your team to spot the most common schemes hackers use. Our comprehensive training includes interactive modules, newsletters, posters, videos, games, and activities. We provide tailored phishing simulations and detailed reports on each user's security awareness progress. Beyond training, we proactively monitor your systems 24/7 to detect threats before they cause damage.
What is the typical onboarding process like?
Our onboarding process is designed to transition you to Goodwin PC Services with minimal disruption. We begin with a Kick-Off Meeting to clearly communicate what we'll be doing, when, and why. Standard onboarding includes assessing and documenting your entire IT infrastructure, implementing our monitoring and management tools, and establishing support protocols. Common initial projects may also include equipment disposal, MFA implementation, and server room organization.
Why should I choose a local IT company?
Working with a local IT team like Goodwin PC Services means fast, personalized support without the geek-speak. We serve businesses across the Mid-South from Memphis to Muscle Shoals, AL, and while many services are handled remotely, we can come onsite quickly when needed. Local support means we understand the unique challenges of businesses in our region, we're available for face-to-face meetings, and we're invested in our community's success. You're not just a ticket number to us.
Have more questions? Schedule a free 15-minute discovery call.
Microsoft Tips
Quick shortcuts to help you work smarter every day.
Windows Key + ← →
Snap Windows Side by Side
Instantly split your screen to work in two apps at once — no dragging required.
Windows Key + S
Search Anything on Your PC
Open search instantly to find files, settings, apps, and more without digging through folders.
Ctrl + Shift + T
Reopen Your Last Closed Browser Tab
Did you accidentally close something important? This shortcut brings it right back.
AI Assistant Guide
Featured resource to help your business get started with AI.
Featured Guide
How to Build Your Own AI Assistant
A step-by-step guide to creating a Custom GPT for your business
Not sure where to start with AI? This guide walks you through building a Custom GPT — a personalized AI assistant trained on your business, your voice, and your most common tasks. No coding required.
